FAQ's

 

How do I find my driver at the Seattle-Tacoma Airport?

We offer two options for service at the Seattle-Tacoma Airport:

1. Curbside. The driver will pick you up outside of the baggage claim area. Please call 206-228-6526 as soon as you touch down from inside the plane. After you claim your luggage your driver will meet you promptly. This is the fastest and easiest option for the client. It takes only two phone calls and no waiting time.

2. Baggage claim. The driver will arrive at baggage claim holding a sign with the client's name. There is an additional charge of $10 for this service ($20 for international arrivals).

 

Do you serve Seattle's cruise ship terminals?

We drop-off and pick-up at both Pier 66 and 91. Advance reservations for pick-ups are necessary. See our rates for cruise ship terminals.

 

When will you charge my credit card?

We do not charge your credit card until our job is done. At the drop-off time you will need to present the card to the driver for manual imprint. We also offer direct billing for companies.

 

Will I be charged for waiting time?

There is no charge for waiting time on airport service. Our operators check all clients flight status for delays or early arrivals.

 

What is your cancellation policy?

To avoid being charged you must cancel your reservation no less than 12 hours prior to pick up time by e-mail, or 3 hours by phone.

 

What is your service guarantee?

After you have made your reservation with us your car is guaranteed to be waiting for you upon arrival.

 

What are your hourly rates?

Hourly rates for any occasion: $50 per hour; minimum 3 hours.

 

What kind of card do you drive?

We offer full size luxury sedans, vans, limos, and SUVs.

 

Does your rate include a gratuity for the driver?

No, our rates are a flat company rate and do not include the standard 20% gratuity for the driver. Trips made after midnight and before 4:00AM are subject to a $10 surcharge.

 

Are your rates per person or per car?

Unlike airport shuttle services, our rates are per car. The rate does not change based on the number of passengers.